Customer Service Representative

About the role.

A homeowner filling out a financing application is usually mid-project and already stretched. They want to know one thing: where do I stand? Answering that clearly, on the first try, is the whole job.

You are the first human a homeowner reaches by phone, email, or chat. You will explain where an application sits, what is still needed, and what happens next — and you will know exactly where the line is between guidance and a credit decision, because BeeMar does not make credit decisions.

Privacy is not a side concern in this role. Contractors see high-level project progress and their own tasks; they do not see credit scores, income documents, private communications, or decision reasons. You will hold that line every day.

What you’ll do.

• Answer homeowner questions by phone, email, and chat, and own each one through to resolution.
• Verify identity before discussing any application detail, every time, without exception.
• Help homeowners finish applications that stalled — a missing document, a confusing field, a link that expired.
• Explain application status in plain language, and set accurate expectations about what BeeMar can and cannot decide.
• Keep contractor-facing communication inside the permission rules, and escalate anything that pushes on them.
• Log every interaction so the next person to touch the file has the full picture.
• Hand off to loan specialists cleanly when a file needs review, and follow it until the homeowner has an answer.
• Flag the questions you hear over and over, so we can fix the underlying confusion.

What you’ll bring.

• Two or more years in customer support, preferably in a regulated environment such as financial services, insurance, or healthcare.
• The ability to stay steady on a hard call and de-escalate without getting defensive.
• Precise written communication — the kind that ends a thread instead of starting three more.
• Genuine care about accuracy: a confident wrong answer is worse than a checked one.
• Comfort working across multiple systems and documenting as you go.
• Availability during U.S. business hours across time zones.

Nice to have.

• Experience supporting a lending, mortgage, or point-of-sale financing product.
• Spanish fluency.
• Familiarity with consumer privacy expectations under GLBA.